Support
Welcome to Joe support. Can’t find what you’re looking for? Please contact us, we are happy to help.
Return policy
If you’d like to return or exchange a Joe, just return your order within 100 days of receipt. Returns are always free of charge within the EU. How to return? Easy. Just click the button “Register a return”.
Returns outside the EU: For orders outside the EU, we do not provide a return label. Please contact us to find the best solution. Contact us at [email protected] or +31 (0)20 820 80 80.
Return process
1. Registering
Click the button above: Register a return. Fill out your email address (the one you used when you ordered) and your order number. Click “Start my return order” and register the item or items that you would like to return or exchange.
2. Shipping
Please only return unworn items, preferably in the packaging they came in. Don’t forget to remove the old shipping label from the box, or to cover it up. Take your parcel to a post office or service point within 5 working days.
3. Return received
As soon as we have received your parcel, we will get to work to process the return order. You will also receive an email from the carrier once your parcel has arrived. We will send you an email when your return is processed.
4. Refund
We will send you a refund within (maximum) 10 working days after receiving your return, using the payment method you used when you placed your order.
Frequently asked questions about returns and exchanges
Joe does not charge you for returns and exchanges within the EU.
For other countries, see the rates below. Those costs will be charged via Returnista.
Sorry to hear that you didn’t get your refund yet. Please call our Customer Support at +31 (0)20 820 80 80 or send an email to [email protected] (have your order number handy, to speed things up).
Yes and no. Yes, you can exchange your Joe for a different size. No, currently you cannot exchange your Joe for a different colour or style.
We will pay your refund within 10 working days of receiving your return. We always pay the refund using the payment method you used when you placed your order.
As soon as your return arrives here, we will send you an email. We will pay your refund within 10 working days of receiving your return. We always pay the refund using the payment method you used when you placed your order.
This happens if you got a ‘buy more, save more’ deal. That discount applies to all items in your order, and that’s the price you see. But don’t worry, we’ll make sure that the right price is used for the refund or exchange.
Joe stores
At our flagship stores you can see, touch, feel, try on (and of course buy!) our Merino essentials in a pleasant setting. You can find us in Amsterdam, Leidschendam, Antwerp and Dusseldorf. Not around the corner? Just order online – shipping and returns are free of charge.
