The short answer is: No. Joe Merino’s products are timeless classics. All our products are bought and sold at fair prices, anywhere and anytime. You buy Joes from Joe exclusively and at no point in time will you see the same pullover offered at a reduced price. BUT – Joe will give you a discount if you buy more than one product in one go. Any combination is eligible. Your show of trust reduces our overhead. And we reward that by granting you a better price. We call this our Buy More, Save More Deal, and you get it both online and in our stores.
DOES JOE DO GIFT CARDS?
No, not at this point. Our return policy is so relaxed, that unworn Joes may be returned any time if the size, style or colour is not what you expected it to be.
DOES JOE DO REPAIRS?
Yes, we offer free repairs. But not for all products. Click here for the conditions.
CAN I RESERVE A PRODUCT THAT IS CURRENTLY SOLD OUT?
Alas, no… But you can leave your email address and as soon as the size, style and colour of your choice is back in stock we will send you an email with a link to the product. Enter your email address by scrolling over the size that is sold out and clicking the bell icon.
Our products
WHERE CAN I BUY JOE MERINO?
Simple. You buy your Joe from Joe. Right here, from our website! Or drop in at one of our stores in Amsterdam, Leidschendam, Antwerpen or Düsseldorf.
WHAT IS MERINO WOOL?
Merino wool comes from the Merino sheep. The Merino sheep is known for the high quality and exceptional properties of its wool. The wool we use mainly comes from sheep in Australia and New Zealand. And then there is the Jan Merino, a collection made from wool from Dutch sheep. If you’d like to learn more about how Joe produces and where it sources its wool, and Joe’s thoughts about sustainability, please go to our page on sustainability.
HOW ARE THOSE SHEEP TREATED?
Most of our wool comes from farms in New Zealand and Australia, and some from farms in Argentina and South Africa. We buy this wool through a reputable German supplier called Südwolle. Südwolle is an authoritative institute that not only guards the quality of the wool, but also the wellbeing of the sheep and the shearers. Südwolle buys only from producers that comply with the four core values: Animal welfare, environmental sustainability, social responsibility, and the best wool quality. This is a two-way street: The sheep’s life quality is reflected in the quality of the wool. In other words: Healthy sheep, healthy coat. All the wool used by Joe meets the four core values.
WHERE ARE YOUR PRODUCTS MADE?
Some of Joe’s pullovers and cardigans are made in Europe, but most are knitted in China. Not just because of the more favourable prices, but mostly because of the high quality and craftsmanship of our producers in China, who for decades have been known as fine knitting specialists. The bulk (80%) is made in a workshop in Shanghai. With wages around 20% higher than usual, the workshop has a loyal workforce. Working conditions in the factory are good. The workplace is well-lit. there is air conditioning, the toilets are clean and the workers get lunch every day. Every year they pass the SMETA, the leading audit worldwide on standards of labour, health and safety and environmental performance. Read more on our page on sustainability.
HOW DO JOE’S SIZES RUN?
All our pullovers have a nice snug (but not tight!) fit. Not slim fit, and not too wide. They are long enough for you not to have to worry about crop-up! For the really tall among us (taller than 1.95 m) we have the Extra Long Collection.
WHAT IS THE RIGHT SIZE FOR ME?
Don’t worry. We have bundled all our experience into the size calculator. Enter your data and the calculator will give you a pretty accurate estimate of your size.
WHERE CAN I FIND THE MEASUREMENTS OF YOUR PRODUCTS?
Not on our website. But if you insist, please contact us.
ARE JOE MERINO’S PRODUCTS MACHINE-WASHABLE?
Most definitely. Of course only if you set your machine to the wool cycle (30 degrees max), and the spin cycle at 600 maximum. Use just a few drops of a special wool detergent. We recommend that you don’t chuck your Joes in the dryer but lay them flat to dry. Click here to read more about maintaining your Joe.
Orders
HOW LONG BEFORE MY JOE ARRIVES?
Depending on where you are in Europe, your package will be shipped with DHL or UPS. Shipments within Europe will take somewhere in between 2-5 days. Shipments outside of Europe will take somewhere in between 3-7 days.
CAN I CHANGE MY ORDER?
Usually you can, but not always. Contact us and we’ll see what we can do.
WHAT ARE MY PAYMENT OPTIONS?
If you order online you can use any of the following payment methods:
iDeal
Bancontact
Credit card
SOFORT Banking
PayPal
In our stores you can pay with:
Cash
Credit card
Debit card
DO I NEED A RECEIPT OR COPY OF MY PURCHASE TO MAKE EXCHANGES IN THE STORE?
No you don’t! Our only condition is that the Joe in question has not been worn.
IN MY ACCOUNT THE STATUS SAYS ‘COMPLETE’. BUT STILL NO SIGN OF JOE!
Complete means we have shipped your order. That does not mean it has been delivered. You can track your parcel using the track and trace code we sent you.
DO YOU DELIVER IN THE EVENINGS?
You can have your order delivered by Trunkrs. They make evening deliveries. If you place your order before the magical midnight hour, Trunkrs will collect your order from Joe at 9:30 the next day and have it delivered to you that evening. Except on Saturdays and Sundays (This only applies to orders within the Netherlands).
Returns
HOW MUCH TIME DO I HAVE TO RETURN A JOE?
Our return policy knows no limits! As long as you didn’t wear it, you may always return your Joe. Online or in one of our stores.
ARE RETURNS FREE OF CHARGE?
Yes, they are! Always! We enclose a return label with your order. For more information about returns, click here.
For orders outside the EU, we do not provide a return label. Please contact us to find the best solution. We try to avoid returns and exchanges as much as possible. If you are having doubts regarding sizing or colour, we are happy to help you make the best decision! Contact us at [email protected] or +31(0)20 820 80 80.
I HAVE RETURNED MY JOE. WHAT’S NEXT?
As a rule it takes 2 - 4 days before we receive returns. Expect us to process your return within one working day. We will confirm receipt by e-mail.
HOW LONG BEFORE I GET A REFUND?
Depending on how you paid, you will have your money back in your account within a few working days. Credit card usually takes a little longer.
DO I NEED A RECEIPT OR COPY OF MY PURCHASE TO MAKE EXCHANGES IN THE STORE?
No you don’t! Our only condition is that the Joe in question has not been worn.
