Support
Welcome to Joe support. Can’t find what you’re looking for? Please contact us, we are happy to help.
General
The short answer is: no. Joe Merino’s products are timeless classics. All our products are bought and sold at fair prices, anytime and anywhere. You buy your Joes exclusively from Joe, and you will never see the same pullover offered at a reduced price later.
But—Joe will give you a discount when you buy more than one product in one go. Any combination qualifies. Your show of trust reduces our overhead, and we reward that with a better price. We call this our Buy More, Save More deal, available both online and in our stores.
Yes—Joe has his own gift card: the Joe Gift Card, available both physically and digitally. Click here to order it directly.
Yes, we offer free repairs—though not for all products. Click here for the conditions.
Alas, no. You can, however, leave your email address for the size, style and colour you want. As soon as it’s back in stock, we’ll email you a link to the product.
Enter your email by hovering over the sold‑out size and clicking the bell icon, then leave your details.
Our products
Simple: you buy your Joe from Joe. Right here on our website— or visit our stores in Amsterdam, Leidschendam, Antwerp or Düsseldorf.
Merino wool comes from the Merino sheep, renowned for the high quality and exceptional properties of its wool. We mainly source from sheep in Australia and New Zealand. We also have the Jan Merino, a collection made from wool from Dutch sheep.
If you’d like to learn more about how Joe produces, where we source our wool, and Joe's thoughts on sustainability, please visit our sustainability page.
Most of our wool comes from farms in New Zealand and Australia, and occasionally from Argentina and South Africa. We purchase via the reputable German supplier Südwolle, an authority that safeguards not only wool quality but also the wellbeing of sheep and shearers.
Südwolle sources from producers who meet four core values: animal welfare, environmental care, social responsibility, and top‑quality wool. The quality of a sheep’s life is reflected in the quality of its wool—healthy sheep, healthy fleece. All wool used by Joe meets these core values.
Some of Joe’s pullovers and cardigans are made in Europe, but most are knitted in China—not only because of favourable prices, but above all thanks to the high quality and craftsmanship of our partners there, who have been fine‑knit specialists for decades.
About 80% is knitted at a workshop in Shanghai. Conditions are good: wages are roughly 20% above average, there’s proper lighting, air conditioning, clean sanitation and daily lunch—resulting in a loyal workforce.
They also pass the SMETA audit every year, one of the world’s leading assessments for labour conditions, health & safety and environmental performance. Read more on our sustainability page about production.
All our pullovers have a neat, close fit—neither slim fit nor too loose. They’re long enough so you won’t be tugging them down. For the really tall (over 1.95 m), we offer an Extra Long collection.
Don’t worry—we’ve bundled our experience into a size calculator that provides a reliable estimate of your size.
They’re not listed on our site. If you’d like specific measurements, please contact us.
Most definitely—just use the wool programme at 30°C max, set the spin to 600 max, and use a small amount of wool detergent.
We recommend laying your garments flat to dry and avoiding the tumble dryer. Click here to read more about caring for your Joe.
Orders
Depending on where you are in Europe, your package will be shipped with DHL or UPS. Shipments within Europe will take somewhere in between 2–5 days. Shipments outside of Europe will take somewhere in between 3–7 days.
Usually you can, but not always. Contact us and we’ll see what we can do.
If you order online you can use any of the following payment methods:
- iDEAL | Wero
- Bancontact
- Credit card
- SOFORT Banking
- PayPal
In our stores you can pay with:
- Cash
- Credit card
- Debit card
No you don’t! Our only condition is that the Joe in question has not been worn.
Complete means we have shipped your order. That does not mean it has been delivered. You can track your parcel using the track and trace code we sent you.
Returns
Returns are easy. Click here to learn how to return your orders.
No you don’t! Our only condition is that the Joe in question has not been worn.
Joe stores
At our flagship stores you can see, touch, feel, try on (and of course buy!) our Merino essentials in a pleasant setting. You can find us in Amsterdam, Leidschendam, Antwerp and Dusseldorf. Not around the corner? Just order online – shipping and returns are free of charge.
