Shipping & Returns
Within the EU
Joe doesn't charge for shipping within the EU. Returns are free as well! As soon as we ship your order, we will send you a track and trace code so you know exactly where your package is and when it will be delivered. Depending on where you are in Europe, your package will be shipped with DHL or UPS. Shipments within Europe will take somewhere in between 2-5 days.
Returns: There is a return form and a return label in the box.
Outside the EU
Shipping: For deliveries outside the EU Joe charges €30 shipping costs. Orders will be sent by DHL Express. We will email you your track and trace as soon as your order has been shipped. Please keep an eye on it, as sometimes DHL Express will try to get in touch with you for a delivery appointment. Shipments outside of Europe will take somewhere in between 3-7 days.
Just a word of warning: local tax and import duties are not included in the price and need to be paid at the time of delivery.
VAT: For orders outside the EU, we can refund your VAT (21%) after you have received the order. Please email us at [email protected] once you have received the order, and we will arrange the refund.
Returns: For orders outside the EU, we do not provide a return label. Please contact us to find the best solution. If you are having doubts regarding sizing or color, we are happy to help you make the best decision! Contact us at [email protected] or +31(0)20 820 80 80.
If you feel like it is all taking a bit longer than expected, feel free to contact us at: [email protected] or +31(0)20 820 80 80.