Shipping & Returns
Within the EU
Joe doesn't charge for shipping within the EU. Returns are free as well! As soon as we ship your order, we will send you a track and trace code so you know exactly where your package is and when it will be delivered. Depending on where you are in Europe, your package will be shipped with DHL or UPS. Shipments within Europe will take somewhere in between 2-5 days.
Returns: There is a return form and a return label in the box.
Outside the EU
Shipping: For deliveries outside the EU Joe charges €30 shipping costs. Packages are sent by DHL, UPS or FedEx. We will send you an email as soon as the package is ready for shipment. In a separate email you will receive the track and trace link. Please keep an eye on it, as sometimes the carrier will try to get in touch with you for a delivery appointment or outstanding import fees. Shipments outside of Europe will take somewhere in between 3-7 days.
Just a word of warning: local tax and import duties are not included in the price and need to be paid at the time of delivery.
VAT: For orders outside the EU, we can refund your VAT (21%) after you have received the order. Please email us at [email protected] once you have received the order, and we will arrange the refund.
Returns: For orders outside the EU, we do not provide a return label. Please contact us to find the best solution. We try to avoid returns and exchanges as much as possible. If you are having doubts regarding sizing or color, we are happy to help you make the best decision! Contact us at [email protected] or +31(0)20 820 80 80.
If you feel like it is all taking a bit longer than expected, feel free to contact us at: [email protected] or +31(0)20 820 80 80.