Shipping & Returns


Within the EU

Joe doesn't charge for shipping within the EU. Returns are free as well! As soon as we ship your order, we will send you a track and trace code so you know exactly where your package is and when it will be delivered. Depending on where you are in Europe, your package will be shipped with DHL or UPS. Shipments within Europe will take somewhere in between 2-5 days.
Returns: There is a return form and a return label in the box.


If you feel like it is all taking a bit longer than expected, feel free to contact us at: [email protected] or +31(0)20 820 80 80.


Outside the EU

For deliveries outside the EU Joe charges €30 shipping costs. Orders will be sent by DHL Express. We will email you your track and trace as soon as your order has been shipped. Please keep an eye on it, as sometimes DHL Express will try to get in touch with you for a delivery appointment. Shipments outside of Europe will take somewhere in between 3-7 days.
Returns: If you want to return something please contact us at [email protected] or +31(0)20 820 80 80.


If you feel like it is all taking a bit longer than expected, feel free to contact us at: [email protected] or +31(0)20 820 80 80.

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